Frequently asked Questions
General
Changes can only be made to an order as long as the item is not shipped; please contact customer service to confirm status of your order.
Do not worry! You can check our size chart. Still if you would like to have expert advice, no worries. You can leave us a message at contact@trendsfort.co.uk and our support agent will assist you and help you get a perfectly fitted product
We send you complete order details, including the price of each item, order number, and shipping charges via email.
Regular orders are made to order and are shipped within 7 business days. However, it can take up to 12 business days for your item to be shipped.
We strive to minimize fulfillment time for our custom orders as well and usually dispatch made-to-measure orders within 10-15 business days.
TrendsFORT accepts order cancellation requests within (1) day of order placement or will result in flat deduction of 25% from your product’s ordered amount. If the product is already in transit, then you have to receive and apply for a return.
You can use Made to Measure tab of the product you like and tell us your required measurements. We can make any product as per your specifications, or you can email us at contact@trendsfort.co.uk
Payment Policy
It’s very simple and you can order by choosing any product from our website. Then, select all details like sizing and click add to cart. We accept PayPal, Visa, American Express, Master Card. You can also talk to our expert team for any help!
We use SSL (Secure Socket Layer) to provide end to end encryption to protect your privacy. We also use PayPal which is one of the most secured payment options available.
Custom Orders
Yes, we can make any type of jacket custom made for you. Please get in touch with our experts at contact@trendsfort.co.ukand share any design, picture for reference and give us description on customize page.
There are no charges for quotation, discussion, or even getting a drawing made for your custom jacket. You will only be charged when you purchase the jacket or product.
Absolutely! You can select from Lambskin, Sheepskin, Goatskin to Buffalo-hide and Cow-hide. You can also share the look you have in mind and our expert can help you suggest the leather. Please get in touch at contact@trendsfort.co.uk
- You can get your custom jacket made in other fabrics like cotton, polyester, satin, wool and other fabrics
- I am perplexed to place custom order because how can I pay for something I have not seen in actual? I am concerned about sizing, design and quality.
- We completely understand your concerns about sizing, design and quality of your custom order. We assure you our team has many years of experience and expertise in doing garments.
- When we get your order, our CS agent will get in touch to get your body measurement. When you take your measurements correctly, there are zero chances for sizing error.
- Before dispatching your order, our CS agent will share pictures of your actual product with you. You can review the design, material and stitching before we dispatch it.
We are committed to get you your perfect jacket in the first go. We share the actual pictures of your custom order before dispatching it to minimize the return rate. However, if your custom order doesn’t fit you well, we do the first alteration free of cost. Furthermore, customers would have to pay for shipping the jacket back to us.
Unfortunately, we do not accept returns against refunds for custom orders. Please understand that your custom order is specially made for you. All details including style, material, accessories are as per your choice and we are not likely to sell it to anyone else.
Although there is no pre-specified fulfillment date, customers, while discussing their custom orders can ask for a delivery date from our Customer Support Agent. If you have a deadline or specific date for your order, we encourage our customers to communicate their desired delivery date to the CS agent before placing the order.
Delivery & Return
Yes, we ship worldwide except certain countries i.e. Israel, Russia and APO/FPO addresses, for further queries, contact us at contact@trendsfort.co.uk
- We have 15 days’ return policy from the delivery date. You may contact contact@trendsfort.co.ukfor further details.
- You can initiate return or exchange process for regular orders within 14 days from dispatched date and get a full value token to use at trendsfort.com after we receive your parcel in original condition.
- Customized or personalized products may not be returned, refund or exchanged under any circumstances.
- You will be notified with an email with tracking information of your order. You can also contact contact@trendsfort.co.uk for any order related query.
- What should I do if my order hasn’t been delivered yet?
- You can always check your order status with the courier details provided and email us at contact@trendsfort.co.uk
You can always check your order status with the courier details provided and email us at contact@trendsfort.co.uk
Yes, we offer free shipping to orders in USA, Canada, UK, Australia, NZ and selected locations in Europe. Please email at contact@trendsfort.co.uk for any query.
As we are offering free shipping on all orders at our cost, you need to bear the cost of return courier. In case of return, product need to be sent back to factory from where it has been dispatched to you at your expense.
You can initiate return or exchange process for regular orders within 14 days from dispatched date and get a full value token to use at trendsfort.co.uk after we receive your parcel in original condition.
- Generally applicable customs or import duties are charged once the parcel reaches its destination country.
- All/Any charges on a parcel must be paid by the person receiving the parcel (this also applies to retail & wholesale customers).
- We have no control over these charges and we can’t tell you how much the cost would be, as customs policies and import duties vary widely from country to country.